In February 2008 Niall Booker became Chief Executive Officer of HSBC Finance Corporation. He will also succeed Brendan McDonagh as Chief Operating Officer of HSBC North America. In March 2007 HSBC Holdings appointed experienced and long-serving banker Niall Booker as chief operating officer, according to a company statement. Is Booker experienced in consumer […]
Once again HSBC attracts attention somewhere while trying to get away with something. This time it is not in the Unted States, where HSBC Finance seems to attract more attention than the rest of HSBC around the world put together. GRTU is accusing HSBC and BOV of “abusing their dominant market position and […]
A former employee of HSBC in Florida sent us this opinion: “Ex-employee from HSBC, parent company of HFC/Beneficial collections team. First I would like to straighten some facts about prior to my bashing. This company is a pay for performance company and each employee has the bonus options. The better you […]
A tenacious reader of our website, and an angry mortgage customer of HSBC sent some good advice. This gentleman is a planner, and he organizes meetings to get the desired results. It is very true that HSBC Finance does not know where a telephone call is coming from. The HSBC guidebook says […]
Adjustable rates will reset this summer and fall. The timing reflects the height of subprime lending in the summers of 2005 and 2006, when many borrowers secured loans scheduled to adjust in two or three years. For many, an adjustment means their interest rate will go up two to three percentage points. HSBC […]
The internet payment fee at HSBC Finance has a new name. HSBC calls it convenience surcharge! Is a new name in the works for HSBC’s high-cost $15 telephone payment fee? As one customer pointed out (see Northern Tool complaint) there is nothing convenient about HSBC’s so-called convenience surcharge if there is no quality […]
Even bankrupt lenders are looking for a new approach to lending. One subprime lender, the bankrupt Delta Financial, is reemerging as a lender of FHA mortgages and other “alternative” products. The company’s former chief executive, Hugh Miller, along with a small group of former Delta executives, is launching Reliance First Capital, a mortgage company […]
Going through all the complaints on the website fills me with despair. I am an Indian citizen and an employee of the auto finance department. For years I have been working with the customers based in the US. Prior to joining this business I was in sales although the customer base was same. But I […]
We know that some people subscribe to this HSBC news feed and do not read the customer complaints. Every now and then we receive a report that is so blatantly stupid that it angers the person that submitted it, our staff, and our readers. We also know that Kinght Vinke comments on HSBC […]
According to Business Wire, Capgemini announced today a renewal of their relationship with HSBC for continued collaboration with HSBC’s Global Technology Centers. According to a self-serving press release Capgemini and HSBC are both the greatest, most wonderful organizations. What is wrong with the report? Capgemini supports HSBC key strategic businesses, including Consumer […]
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An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
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