HSBC Finance Corporation’s card and retail services business has introduced a credit card that gives consumers the opportunity to use earned rewards to make a contribution to a variety of environmental causes. It does not take long to realize that 70 percent consumer dissatisfaction with HSBC credit cards (see our poll) indicates an overall […]
Consumer Reports conducted a survey that focused on 21 credit card issuers. It found that credit unions’ credit cards ranked higher in customer satisfaction than the five major credit card companies — Bank of America, Citibank, HSBC, Capital One and JP Morgan Chase — which jointly comprise 80 percent of the credit card market. […]
The big four high street banks are lagging behind their internet- and phone-based counterparts on customer service and value for money, the consumer group Which? said today. Barclays, HSBC, Lloyds TSB and NatWest all performed badly in a survey of 4,680 of the consumer organisation’s members, which asked if they were happy with their […]
Over 420 votes are in and HSBC credit cards are ranked as poor or unprofessional by 80 percent of those who voted. See the survey here. However, Ken Harvey, HSBC’s chief information officer, told analysts at a presentation the bank would reap the rewards of its global scale as well as its […]
A poll of user satisfaction shows 80% of Household - HSBC Watch visitors rate their HSBC backed credit card as poor or totally unprofessional. The poll can been seen here, or with any article.
Problems persist with HSBC in the United States, in part because the company still has Household International employees, attitudes, […]
Following a $484 million settlement between Household Finance and 50 states in 2002, Household International is now a subsidiary of HSBC Group plc. The company sold 2,188 high-rate loans in the Carolinas in 2004.
Since the settlement agreement, HSBC has adopted standards that consumer advocates regard as among the most stringent in the industry. Much of […]
Household International, which employs more than 450 people in the London Kentucky area, has recently changed its name to HSBC after being acquired by UK-based HSBC in 2003. HSBC North America Holdings serves 60 million customers and ranks as one of the top 10 financial-services companies in the United States, with assets approaching $300 billion. […]
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An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
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