Household HSBC Watch

Dennis Dammerman, chairman of Capmark’s board of directors, said, “Bill Aldinger is a world-class executive with a track record of driving strong performance through a clear focus on operational excellence and superior customer service. His experience will be invaluable as Capmark enhances its leadership position in the real estate finance industry.”

The quote came from […]

It seems as though customer service complaints, including those about slow service, rude employees, and do-nothing employees are not limited to HSBC’s Household International subsidiary. In an email an unhappy customer named Murat sent his experience about HSBC in Turkey. You can read it here. To bring everyone up to speed, Household […]

On the morning of January 23, 2006 someone at HSBC USA performed a Yahoo search for the term ‘HSBC Complaints’. Here at Household - HSBC Watch we are proud to say they were greeted with our results, both in the forum category and the blog category. HSBC USA went on to read our […]

It’s official. Here is the HSBC and Household Bank quotable quote for 2005:
“He huffed and insisted I was lying. I asked him if that’s what he was implying, and he said ‘You, like these other customers who say this, are lying and just didn’t make a payment.’” (see article)

It’s hard to top the quotable […]

We enter Barry Rodrigues in the ‘quotable quotes’ section of Household - HSBC Watch for his gloss on HSBC’s subsidiary HSBC Finance Corporation. Leaving out some key points Rodrigues said:

“We are delighted to enter into this agreement with a world-class organization like HSBC,” said Barry Rodrigues, executive vice president of American Express’ Global Network […]

The voting is still open as Household - HSBC Watch volunteers search for the quotable quote of 2005 from an HSBC employee. In first place is this gem:

“They do not send an electronic receipt when payments go through, so consumers must assume it worked… The person I reached on my second call was simply […]

Saks and Bon-Ton both decided to use HSBC (Household International) to finance their in-store credit cards. HSBC Watch speculated almost two years ago that Saks was a troubled merchant. “Often when a merchant aligns themselves with a predatory lender they need every dime of profit, no matter how they get it. Saks […]

Charlie Mayfield, speaking of the John Lewis and Waitrose credit cards said: “HSBC’s acquisition of HFC was key to our decision to forge a long term relationship with them. It added considerable breadth to HSBC’s credentials within the credit card market, making them the ideal companion for this venture.” Welcome to the quotable quotes […]

In a speech last month to the New York Bankers Association, then-Acting Comptroller of the Currency Julie Williams addressed criticism that the agency’s enforcement is too soft. “When supervisors identify an issue, we expect it to be fixed, promptly, without having to resort to subpoenas for the information we need or to enforcement action […]

“We consider our proprietary credit card program to be a key component of our retailing concept, and we place a high degree of importance on our relationship with our cardholders,” said Bon-Ton President and Chief Executive Bud Bergren.

For HSBC, the deal is small. The unit of Illinois-based HSBC North America Holdings is the nation’s […]