HSBC needs every dime, dollar, pound, and pence they can make. It appears as though HSBC is saving money by forgetting to date their credit card offers, but you can be the judge: “Last year, I applied for a Best Buy RewardZone MasterCard, for which I was told, and the paperwork confirmed, that […]
The Manchester Evening News (see) reported something we already knew. BARCLAYS, HSBC, Lloyds TSB and NatWest all offer below average customer service, according to the latest Which? Money current account survey. They also continue to offer paltry amounts of interest on credit balances. Just look at our own survey, located to […]
What always puzzled me was the company’s lack of introspection. Rather than attacking the root of the lack of the production (high rates, high fees, poor customer service), upper management always shifted the blame on the sales representatives. Employees were told that they were not aggressive enough, or that they did not sufficiently […]
Merchants are furious at HSBC UK after the bank’s e-payments system failed again, for the second time in two weeks. Similar problems left merchants unable to take payments for two days over the weekend of 29-30 March. Complaints from merchants at that time focused on the fact that HSBC did not contact […]
HSBC customers of HFC and Beneficial Finance often seek answers and help that is beyond the capabilties of a local branch. Back in 1994 - well before HSBC bought troubled predatory lender Household International - HFC and Beneficial would refer customers to corporate. Phone numbers were disconnected, or the caller was referred […]
The Guardian is reporting that HSBC may exit part of their UK business involving HFC. Similarly HSBC is “optimizing” HFC and Beneficial Finance offices in the United States. About 1,200 jobs are on the line. HSBC put their consumer finance operations up for review and will possibly seek buyers for the branch-based […]
“HSBC is one of the bluest of the blue chips, it’s got a good global franchise and its multiples are inexpensive,’’ said Leslie Phang, who helps oversee $1 billion at Commonwealth Private Bank in Singapore. While that assessment may apply in most countries it may not apply in the United states. Poor […]
Knight Vinke, the high-profile shareholder activist group, has told HSBC that it “has an issue with its strategy” and has held talks with the global banking group’s finance director about a complete review of the bank’s direction. The activist shareholder, which has secured the support of Calpers, the Californian state pension fund, is […]
Alex Hungate said: “I want to help HSBC grow by maintaining a relentless focus on the needs of its customers. In this role, with its combination of global leadership of the Personal Financial Services business plus the marketing function, I want to ensure that our services always deliver on the powerful promise of the HSBC […]
When asking if poor Internet banking is limited to United States users, or simply HSBC Finance customers, HSBC is saying one thing while live reports are saying something else. A totally different picture is revealed in complaints about HSBC online payment websites. (see more)
Here is the HSBC position:
Lucy Havard-Williams, HSBC area manager (Personal […]
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An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
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