Editor’s Note: See latest reports on layoffs and reorganization here
JS in Maryland asks “Why havn’t there been any reports on here recently about more layoffs and Beneficial and HFC branch closings next week? We’ve heard another 100-200 by October 10th. Do any of your insiders have any other info? There are a lot […]
The big four high street banks are lagging behind their internet- and phone-based counterparts on customer service and value for money, the consumer group Which? said today. Barclays, HSBC, Lloyds TSB and NatWest all performed badly in a survey of 4,680 of the consumer organisation’s members, which asked if they were happy with their […]
With 900 votes so far, a Household - HSBC Watch poll which asks people to rate their HSBC credit card does not look good for HSBC. Here is how people answered, grouped by response, percent, and number of votes for each choice:
The best: 10% (88)
Good: 6% (56)
Fair: 5% (42)
Poor: 16% (148)
Totally Unprofessional: […]
As we near the end of 2006 and holiday spending increases a recent poll at consumer advocacy website Household - HSBC Watch asks visitors to rate their HSBC-backed credit card. With over 500 participants responding to the poll question an astonishing 79 percent rated their HSBC backed credit card as ‘poor’ or ‘totally unprofessional’. […]
A poll of user satisfaction shows 80% of Household - HSBC Watch visitors rate their HSBC backed credit card as poor or totally unprofessional. The poll can been seen here, or with any article.
Problems persist with HSBC in the United States, in part because the company still has Household International employees, attitudes, […]
A poll at consumer advocacy website Household - HSBC Watch asks the question “Has HSBC Changed Household International”? By mid-November 2005, although the poll is still new, answers were almost even between yes and no. Those wishing to take the survey can select between:
Yes: 29% (7)
No: 54% (13)
Very Little: 4% (1)
Much Improved: 12% […]
Household International, which employs more than 450 people in the London Kentucky area, has recently changed its name to HSBC after being acquired by UK-based HSBC in 2003. HSBC North America Holdings serves 60 million customers and ranks as one of the top 10 financial-services companies in the United States, with assets approaching $300 billion. […]
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An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
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