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Household HSBC Watch 10 Year anniversary

It has been ten years since consumer advocates started Household - HSBC Watch. Sometimes we wonder where the years went. Ten years ago we started a single web page on a free server. Now we have over 3000 visitors every day. Part of the traffic obviously is a result of the […]

Problems and reputational risk haunt HSBC as questions remain

Many questions are unanswered at HSBC. Is there another round of job cuts at HFC and Beneficial? Will HSBC sell HSBC Auto? Are credit card losses increasing? How much is the fourth quarter write-down? How many subprime loans violated HOEPA? What are the legal ramifications? But the main […]

HSBC Spent $1.3 Million on Lobbying

The U.S. subsidiary of British financial conglomerate HSBC Holdings PLC spent more than $1.3 million in the first half of 2007 to lobby the federal government, according to a recent disclosure form. HSBC once claimed they never lobby for anything and had no lobbying effort. Once against company policy, HSBC found out their […]

AN open letter to HSBC’s Alex Hungate

Alex Hungate said: “I want to help HSBC grow by maintaining a relentless focus on the needs of its customers. In this role, with its combination of global leadership of the Personal Financial Services business plus the marketing function, I want to ensure that our services always deliver on the powerful promise of the HSBC […]

New HSBC Award Without Merit

HSBC Group is the overall winner of the first edition of the UK’s Financial Times Sustainable Banking Awards. The award, recognising the bank’s leadership in integrating social, environmental and business objectives in to its operations, saw HSBC coming out top from a total of 49 financial services companies. Sustainable banking means meeting the needs […]

Will Household Call Centers Go To India or Philippines?

HSBC routes calls to Philippines
HSBC is to hire 500 people in the Philippines
UK banking giant HSBC is to set up a call centre in the Philippines to handle customer service and backroom operations, company officials say.
The bank will initially hire 500 people for the operation, to be based on the outskirts of Manila.

HSBC said […]