Household HSBC Watch

According to the Guardian: “Couples who lost their wedding presents when online gift service Wrapit went into administration are planning to demonstrate outside the head office of HSBC this afternoon. The gift list firm closed on Monday after it failed to find a rescue deal, leaving up to 2,000 couples without presents that […]

An HSBC network crash left thousands of customers without cash and unable to use their debit and credit cards at the weekend.

The outage meant HSBC and First Direct customers were faced with service messages when trying to take out cash at ATMs or they had their cards declined when trying to pay in shops or […]

HSBC - North America’s retail services business today announced it has formed a strategic alliance with electronic payment network operator Debitman Card, Inc. to accelerate growth in Debitman’s debit card platform, known as “The Retailer’s Network.”

About Debitman
Debitman created and operates the Retailer’s Network, the only national, interoperable electronic payment network for retailer-issued debit cards. Founded […]

The U.K. Office of Fair Trading will announce early next week that banks have agreed to speed up payments made by consumers over the internet or by telephone and standing orders.

At present there is a gap of three days between a customer’s account being debited and the recipient being credited - despite modern technology that […]

BOSTON — The Association for Work Process Improvement honored HSBC Bank USA as the winner of its Remittance Processing Council’s first annual excellence award. The award will be presented in Chicago next month. According to a news release, the bank was selected because of its innovative approach to lockbox integration of Check 21, image-exchange […]

For customers using online banking we issue a warning. Although most reputable companies have no problem with online baking payments, HSBC Finance Corporation seems to have a big problem. For the past 6 years, dating back to when this division was called Household International, complaints abound regarding fixed payments. Granted, a billing […]

In a press release that shows HSBC learned well from Shea v Household and continuing questions about HSBC Finance Corporation credit card payments, we find that HSBC can still be “Hong Kong Shanghai” if they want to, but not in the United States:

BEIJING, Nov. 10 (Xinhuanet) — HSBC Holdings Plc., Europe’s largest bank by […]

BEIJING - HSBC Holdings Plc., Europe’s largest bank by market value, said it expects to issue one million dual-currency credit cards by July with partner Bank of Communications Ltd., outpacing rival Citigroup Inc. in the world’s fastest-growing consumer market. “We are on track to meet our target,” Ron Logan, head of the credit […]

Oct. 26, 2005–Fair Isaac Corporation, the leading provider of analytics and decision technology, today announced that London-based HSBC Holdings plc (HSBC), one of the world’s largest banking and financial organizations, has implemented Fair Isaac’s Fraud Predictor with Merchant Profiles. The next-generation fraud detection solution will provide HSBC with advanced capabilities for cutting fraud losses and […]

A crackdown on current account penalty charges could slash the cost of banking for millions of customers. The Office of Fair Trading is telling banks and building societies they must follow guidelines on excessive charging for some services or face a formal investigation. This follows the OFT’s ruling that penalty charges of up […]