Household HSBC Watch

A tenacious reader of our website, and an angry mortgage customer of HSBC sent some good advice. This gentleman is a planner, and he organizes meetings to get the desired results. It is very true that HSBC Finance does not know where a telephone call is coming from. The HSBC guidebook says […]

TS in Ohio sent this report. If you studied the Countrywide case regarding fees added during bankruptcy you will see the same is happening at HSBC. Read this report carefully. Compare it to what attorneys are saying about Countrywide adding additional fees when the bankruptcy court is handling the payments. […]

HSBC customers of HFC and Beneficial Finance often seek answers and help that is beyond the capabilties of a local branch. Back in 1994 - well before HSBC bought troubled predatory lender Household International - HFC and Beneficial would refer customers to corporate. Phone numbers were disconnected, or the caller was referred […]

Here is an interesting HSBC article from London:
Britain’s biggest bank is diverting poorer customers to foreign call centres while more profitable clients are dealt with in the UK. HSBC has admitted filtering calls from its 8.5million customers with current accounts and transferring them after assessing factors such as monthly income and credit rating.

The […]

As recent opinion in our blog said:
“Their customer care, as they like to call it, - Where is it? HSBC HAS THE WORST CUSTOMER CARE! I have never received customer service like this. I plan to cancel all credit cards with HSBC. You read their website with false statements claiming “customer service is […]

Editorial - A helpline caller asked if we had personally been victimized by HSBC. In reality they were called Household International back then, but the answer to the callers question was ‘yes’. Every one of us was a victim, or was prevented from becoming a victim with last minute help. The […]

Bill collectors are not allowed to call after 9 at night and cannot call on Sunday - or so you thought. If it happened to you see our “Your Money” page to see how much you can charge them because of their violation. The FDIC tells them so - use this link to […]

If you are called by a debt collector beware of their caller ID system. “NEVER call them using your home telephone or cell phone” say consumer advocates at Household - HSBC Watch. “These companies have caller ID systems on steroids, so be very careful” the group said. Recommendations include using ‘voice over […]

The Federal Trade Commission enforces the Fair Debt Collection Protection Act. Their website is available from the “Regulators” menu at the top of this page and many of our other pages. Violations include accuracy requirements on debt collectors and others who furnish information to credit bureaus. Does HSBC call you from India […]

This is a Household - HSBC Watch report from India, showing how credit cards are given to people as they once were in the US:
Many friends and colleagues are similarly badgered day in day out, in cavalier disregard of the Supreme Court or the RBI’s views on intrusion of privacy and maintaining “do-not-call” databases. […]