Household HSBC Watch

Here is an interesting HSBC article from London:
Britain’s biggest bank is diverting poorer customers to foreign call centres while more profitable clients are dealt with in the UK. HSBC has admitted filtering calls from its 8.5million customers with current accounts and transferring them after assessing factors such as monthly income and credit rating.

The […]

This is an arrogant blow to some professionals.
LONDON: A section of HSBC’s employees in Sheffield are up in arms for being asked to train staff from India who would then take over their jobs, lending a new twist to outsourcing from Britain to India. The request to train the Indian staff has angered workers […]

Workers of HSBC and former predatory lender Household International may face oppressive financial problems of their own in the future. Faced with high gasoline prices and huge home heating costs, these workers may have a hard time paying their own bills. Why? Their jobs are going offshore, mostly to India. HSBC […]

By 2006 London-based multinational bank HSBC - which has a presence in 82 countries and made a profit of $12 billion last year - will have outsourced 7,000 jobs from the UK to back office processing and call centres, mainly in India. The move is entirely cost driven, said UNIFI’s Rob O’Neil.

As many as […]

HSBC routes calls to Philippines
HSBC is to hire 500 people in the Philippines
UK banking giant HSBC is to set up a call centre in the Philippines to handle customer service and backroom operations, company officials say.
The bank will initially hire 500 people for the operation, to be based on the outskirts of Manila.

HSBC said […]