HSBC Ranks Customers, Transfers Some Callers Abroad
Here is an interesting HSBC article from London:
Britain’s biggest bank is diverting poorer customers to foreign call centres while more profitable clients are dealt with in the UK. HSBC has admitted filtering calls from its 8.5million customers with current accounts and transferring them after assessing factors such as monthly income and credit rating.
The […]

We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.