Household HSBC Watch

HSBC effectively shortens a billing cycle by demanding a “rush payment” fee before the payment due date. In other cases customer service representatives (if you can call them that) claim HSBC is sooooooo backlogged with customer payments that you must pay at least five days before the due date. With reputable companies you […]

For customers using online banking we issue a warning. Although most reputable companies have no problem with online baking payments, HSBC Finance Corporation seems to have a big problem. For the past 6 years, dating back to when this division was called Household International, complaints abound regarding fixed payments. Granted, a billing […]

HSBC - and more specifically HSBC Finance Corporation - are reporting to credit bureaus that customers have HSBC Comp accounts. The telephone number associated with these accounts is 302-478-9056, which is disconnected. While disconnected numbers are nothing new for HSBC Finance Corporation, people ask why this is happening. Our answer, and the […]

The following was sent to the OCC and FBI on behalf of consumers:
Office of the Comptroller of the Currency
1301 McKinney Street
Suite 3450
Houston, Texas 77010-9050

And
Federal Bureau of Investigation
Attn: RICO Investigations
1300 Summit
Kansas City, Missouri 64105-1362
SUBJECT: HSBC NORTH AMERICA AND HSBC FINANCE CORPORATION
The purpose of this communication is to confirm the accuracy of consumer complaints relative to Household […]

2004 has come to an end as has the holiday buying season. The advertisers’ hard sell was a sight to behold. Financing plans, rebates, buy more flashier things. Make the retailers dreams come true. The holiday season is the basis for their annual sales figures. Was it a good season? […]

Why is predatory lender HSBC looking at college students and UMUC?
Having saturated the working adult population with credit card offers, credit card companies are now banking on a new market: college students. Under regular credit criteria, many students would not be able to get a card because they have no credit history and little or […]

HSBC North American Holdings Inc., operating in the state of Florida through Household International, HSBC Bank USA, N.A., HFC and Beneficial, has donated $200,000 to the Hurricane Charley relief efforts. Their initial press release, courtesy of Kathleen Rizzo Young and Kathleen Morrison of HSBC North American Holdings, Inc., said this:

“HSBC/Household International Contributes $200,000 to […]

By TIMOTHY J. GIBBONS
timothy.gibbonsjacksonville.com, (904) 359-4103
The Times-Union
Household International Inc. is shutting down its automotive finance division in Jacksonville, laying off the 119 call center employees who work there.

The shutdown will not affect the company’s two other divisions, which handle private-label credit cards and tax-refund anticipation loans. Those divisions — retail services and refund […]

I have been told by HRS Customer Service Representatives via telephone conversation that “statements are a courtesy, not a requirement”.

226.5 (2) Periodic statements. (i) The creditor shall mail or deliver a periodic statement as required by 226.7 for each billing cycle at the end of which an account has a debit or credit balance of […]

226.7 Periodic statement.
The creditor shall furnish the consumer with a periodic statement that discloses the following items, to the extent applicable:

(a) Previous balance. The account balance outstanding at the beginning of the billing cycle.
(b) Identification of transactions. An identification of each credit transaction in accordance with ?226.8.
(c) Credits. Any credit to the account […]