Household HSBC Watch

November 26, 2002
Sandra L. Derickson
CEO, Household Retail Services
2700 Sanders Road
Prospect Heights IL 60070

I am writing today to follow up on consumer complaints relative to processing of payments. There is great concern about an issue at Household Retail Services. Consumers are reporting that they were denied access to the online payment system and the telephone payment […]

Sandra L. Derickson
CEO, Household Retail Services
2700 Sanders Road
Prospect Heights IL 60070
RE: Transmittal of Clear Title to the Consumer

Consumer Advocate Group Household Watch/HRS Watch issues the following consumer complaint inquiry:
There is great concern about an issue at Household Retail Services. Consumers report that they fail to receive the title to their vehicle in a timely manner.
Numerous […]

(Send to your new lender)
Letter to Support a Credit Application:
From: Household - HSBC Watch, Consumer Support Division

Subject: Additional Support Documentation
Distribution: This document may be distributed by the recipient
Copies: Signed official copies provided upon request
Executive Summary:
HSBC-RS , HSBC Retail Services is a large “Private Label” credit provider. This means that store charges with Best Buy, […]

“In a climate of increased concern about the transparency of corporate practices, I hope Household will consider publishing progress reports…”

Jeff Gelles
Consumer Watch columnist
Philadelphia Inquirer
400 N. Broad St., Box 8263
Philadelphia, PA 19101

RE: Household Retail Services and Best Buy (or change as appropriate)
This letter conveys to you my experience with the subject company. I am sending it to you as mentioned in the web sites for Damage Controls, Best Buy Card, and HouseholdWatch.com
Here is my story.
While […]

This letter explains our research and complaint gathering methods.
Open letter:
To Whom It May Concern:

We are an independent research study which solicits information from those who financed purchases from various stores that use HRS (Household Retail Services) as their method of financing.
Specifically, we are gathering factual reported cases from consumers that financed on a 6 […]

Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3710
Houston, TX 77010

RE: (Editor’s note - if this is a complaint about Best Buy and HRS, also reference case number 379708)
Before you write, know this:
The OCC is responsible for the regulation and supervision of national banks. National banks have the work ?national? or ?N.A.? in […]

Letter to Department of Defense
Secretary of Defense
1000 Defense Pentagon
Washington, DC 20301-1000

Deputy Secretary of Defense
1010 Defense Pentagon
Washington, DC 20301-1010
RE: Household International
[date]
I am writing today to request that you place Household International, Household Retail Services, and subordinate Household entities on the banned list for military personnel.
As you know, Household International just settled the largest suit […]

Sandra L. Derickson
Household Retail Services
2700 Sanders Road
Prospect Heights IL 60070
As the CEO of Household Retail Services I am sending my report directly to you. Household Retail Services made a mess of my account. I hold you responsible, as leadership comes from the top.

Not one to take my problems directly to the CEO until all […]

Letter to Confirm a complaint about Household Retail Services
To: < Insert your data >
Subject: Household Retail Services

Allow me to send supporting documentation for this case. We collect information about this company and their business practices. As the lead investigator I also reference Federal Trade Commission case reference number 1782918 in this on-going investigation. I am […]