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By John Leyden, Published Thursday 23rd June 2005 10:13 GMT: An undercover reporter was able to buy the details thousands of UK banking accounts, password particulars and credit cards numbers from crooked call centre workers in India, The Sun reports.
Category: 05 All Articles, India Calling
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IS HSBC calling your home or business as much as 30 times a day? One family, in three days, received more than 38 calls generated by 32 different numbers. All of the numbers were from within Household International, the disgraced predatory lender now owned by HSBC. All came from the 847 area code. Caller ID memory was filled with these unexplained calls. For more on this horror story see our article by Drew.
May 17, 2005 — The Financial Services Authority (FSA) has warned that offshore outsourcing can damage market confidence and consumer protection and hinder the ability to reduce financial crime. In a report published last week, the regulator says businesses that use offshore companies can struggle with the complexity of achieving suitable management and control from a distance. “In March, HSBC announced plans to nearly double its offshore back-office workforce to 25,000, as part of a program to cut more than US$1 billion in costs from its operations” said US consumer advocacy organization Household - HSBC Watch.
Bill collectors are not allowed to call after 9 at night and cannot call on Sunday - or so you thought. If it happened to you see our “Your Money” page to see how much you can charge them because of their violation. The FDIC tells them so - use this link to see the law.
But true to their predatory nature with little regard for the law, heavily accented agents in India are calling Household International - HSBC customers as early as 6 AM, seven days a week including Sundays. Some blame it on call centers in India. Others say predatory late processing of payments forces customers into a pattern of abuse where, in fact, their payment was made on time. Still others claim other trickery by HSBC results in 6 in the orning phone calls from India that you cannot understand. Unsettling? No doubt! See Household - HSBC Watch for more.
