SAN ANTONIO–(CCNMatthews - Nov 18, 2005) -
Today marks the birth of AT&T Inc. and of a new standard-bearer in communications, entertainment and service for the 21st century. SBC Communications Inc. (NYSE:SBC) closed its acquisition of AT&T Corp. today as California regulators approved the transaction — the final approval needed for the merger of the companies’ highly complementary networks, product portfolios, capabilities and shared heritage. The combined enterprise will immediately begin a well-planned integration process, allowing the new AT&T family of companies to quickly deliver benefits for both customers and stockholders.
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A poll at consumer advocacy website Household - HSBC Watch asks the question “Has HSBC Changed Household International”? By mid-November 2005, although the poll is still new, answers were almost even between yes and no. Those wishing to take the survey can select between:
Yes: 29% (7)
No: 54% (13)
Very Little: 4% (1)
Much Improved: 12% (3)
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NYSE Chairman Marshall Carter, along with the rest of the NYSE board, its Chief Executive John Thain and several Goldman Sachs (nyse: GS - news - people ) bankers are slated to testify regarding the New York Stock Exchange merger and its restructuring.
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The Customer Rage study found that just 25% of complainants hear “I’m sorry” from a customer service rep, but 59% said that’s what they wanted to hear. Nearly 75% of customers wanted an explanation of why the problem occurred, but only 18% got it. Nearly half wanted a monetary refund, and just 18% got it.
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SHELL, we were told by the Financial Services Authority last summer, was guilty of “unprecedented misconduct”. For five years, from 1998 to 2003, the company had repeatedly misled shareholders over its oil and gas reserves. It was so culpable that the regulator felt it had no choice but to fine it a then-record £17 million.
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