Some of the collection agents who call several times a day are mostly downright harassing. The collection agents have said to me “You shouldn’t have bought a house that you couldn’t afford”, why don’t you have a garage sale to make the payment,” “You should consider handing your deed over to us”, “Aren’t you ashamed?, Don’t you care?” See the full article here. It is a consumer horror story about HSBC’s HFC subsidiary.
Archive for the Category »05 Collections «
June 16, 2005 - The U.S. Postal Service Board of Governors approved a negotiated service agreement late Tuesday that would provide discounted rates to HSBC North America Holdings in exchange for increased use of First-Class mail. Under the three-year deal, HSBC will get discounted rates of 2.5 cents to 5 cents per piece for shifting mail from Standard to First Class and reaching certain First-Class volume targets. HSBC also agreed to accept electronic address corrections for First-Class solicitations and forgo the physical return of undeliverable mail. The USPS said it expected to save $7 million over the life of the NSA. Other companies with which the USPS has such agreements include Capital One, JPMorgan Chase and Discover Financial Services.
IS HSBC calling your home or business as much as 30 times a day? One family, in three days, received more than 38 calls generated by 32 different numbers. All of the numbers were from within Household International, the disgraced predatory lender now owned by HSBC. All came from the 847 area code. Caller ID memory was filled with these unexplained calls. For more on this horror story see our article by Drew.
Collection agencies have caller ID using your call, and your phone number, as an excuse to call you forever. I advise people to go to Live Phone’s website to get a free Stanaphone account, or any of the free internet phones. Then use your free New York city phone number and your computer to call them. (The free software is provided)
Bill collectors are not allowed to call after 9 at night and cannot call on Sunday - or so you thought. If it happened to you see our “Your Money” page to see how much you can charge them because of their violation. The FDIC tells them so - use this link to see the law.
But true to their predatory nature with little regard for the law, heavily accented agents in India are calling Household International - HSBC customers as early as 6 AM, seven days a week including Sundays. Some blame it on call centers in India. Others say predatory late processing of payments forces customers into a pattern of abuse where, in fact, their payment was made on time. Still others claim other trickery by HSBC results in 6 in the orning phone calls from India that you cannot understand. Unsettling? No doubt! See Household - HSBC Watch for more.
