Man reports HSBC to FCC, is told to get a new cell phone number
When it comes to ignorance on the part of HSBC this fully researched and documented case is outstanding. A man in Texas reported: “HSBC Finance (Credit Card division) is routing a portion of their after hours support calls to my cell phone. The credit card holders belive I work for HSBC and give me their credit card numbers. This has been happening for 1 year. I have reported this to the BBB and FCC, to no avail. HSBC stated in a call last week (Aug 28, 2008) that they “choose not to address the issue at this time” and suggested I get a new phone number. Meanwhile, their card holders are in jeopardy for fraud.”
What did the FCC do about this? Usually they are pretty good about following up on ‘do not call’ violations, but in this case they did not do anything. Assuming there is a programming error in the after-hours dialer, HSBC should be able to find the problem. The BBB is a local organization, so their ineffectiveness is no surprise. A mistake was made. I’ve had my cell phone for many years, and have no desire to change the number. Leave it to HSBC to say something incredible like “we choose not to address the issue at this time.”
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