When a person is stationed in Iraq, calls HSBC from Iraq, and receives their mail in Iraq, but HSBC will not wake up and do the right thing. That is the case, however, and HSBC Finance seems to think their “pay for performance” bonuses are more important than following the law. One soldier in Iraq reported to us that “HSBC Finance will not lower my interest rate to 6%, although I sent them the paperwork 3 times, its always lost.” On the Defense Link website it clearly says: “f you’re a reserve component service member called to active duty, you’re protected by a law that can save you some legal problems and possibly some money as well. Under the provisions of the Soldiers’ and Sailors’ Civil Relief Act of 1940, you may qualify for any or all of the following: Reduced interest rates…”
HSBC Finance, formerly Household International, has a long history of abusing the United States military. How can they “lose” this soldier’s paperwork three times? Every branch of the US military is built on a long and proud background of history and tradition. So is HSBC Finance - with a history of predatory lending! All Household - HSBC Watch consumer advocates are retired from the United States military. HSBC employees defend themselves by calling us cowards! I realize the few weak minds unable to express themselves intelligently do not speak for all of HSBC, but this soldier’s report is disturbing. Any distraction can be deadly in a combat zone. To intentionally throw roadblocks in front of this soldier is unforgivable. We will send this report to the Blue Star mothers and every applicable regulator!
As for the HSBC Finance employee that continues to lose this man’s paperwork — you must live with your conscience. What ever the extra pay might be is the price you put on your integrity. Selling one’s integrity is no different than prostitution. Do the right thing and get this rectified.
Related posts:
