Archive for April, 2008

HSBC merchants receive HSBC Finance customer service - poorly

Merchants are furious at HSBC UK after the bank’s e-payments system failed again, for the second time in two weeks. Similar problems left merchants unable to take payments for two days over the weekend of 29-30 March. Complaints from merchants at that time focused on the fact that HSBC did not contact […]

Advocacy organization question sincerity of HSBC Ohio

Citigroup Inc., HSBC Finance Corp. and seven other companies agreed to help delinquent homeowners in Ohio avoid foreclosure in the first such accord between a state and home-loan servicers, Governor Ted Strickland said. Like alcoholics that keep drinking, the companies pledged to make an effort. Banks and other lenders pledged to modify terms […]

Save a little money and lose customer data at HSBC

HSBC should have used a courier service but they tried to save a dollar (or pound) instead. HSBC faces the prospect of a Financial Services Authority (FSA) investigation and a hefty fine after it admitted that it had lost key details of 370,000 customers. HSBC is the latest financial services giant to be […]

When your bank finds the outer limits of the law

When a bank, such as HSBC and HSBC Finance, spends more time looking at the fringes of the law while discovering what they can get away with it should alarm the bank’s customers. When a judge rules that a bank’s actions are onerous, oppressive, or have questionable intent, the judge must rule stricly […]

HSBC Finance HFC cannot be supported by cash flow

HSBC Chairman Stephen Green said in an interview published Friday that banks should “stare down” hedge fund investors who’ve been seeking a more active role in company strategy. It’s not enough to have 1 percent equity and feel you have the right to condition the choices of a big financial institution,” Green said. […]

HSBC has no stringent quality requirements outlining what is acceptable

In 2003 consumer advocates at Household - HSBC Watch knew nothing of Knight-Vinke and Eric Knight. The organization was known only as Household Watch. But just this morning HSBC might be planning more acquisitions in the United States. “We may consider acquiring banks linked to Spanish and Asian communities,” the South China […]

HSBC outage anger retailers, citing no communication

In January HSBC had a problem with transactions when their system went down and credit card purchases were disabled. It happened again over the weekend. Angry retailers have launched a tirade against HSBC after its e-payments system fell over on Friday and stayed down for the whole weekend. Retailers were unable […]