This menu shows you other areas of this website and various areas of interest. It is a quick locator.
You are currently in a library. This takes you to the top level of Household - HSBC Watch consumer advocates and watchdogs
This takes you to the complaints library and all recent complaints about HSBC, HFC, Beneficial Finance, and their merchants since 2007
Monitor the latest news about HSBC Plc, HSBC USA, the bank and HSBC Finance Corp from around the world in this watchdog area
See articles, stories, and complaints about HSBC and Household International since 2005 in this interactive library
Submit your complaint to our watchdogs. We perform trend analysis and need your help. Complaints are noted by type and processed
Get help with this one-click form just by entering your zip code in this form. You can even contact the media
You're browsing: Archived News » 2007 HSBC » Article Title: HSBC outage anger retailers, citing no communication

In January HSBC had a problem with transactions when their system went down and credit card purchases were disabled. It happened again over the weekend. Angry retailers have launched a tirade against HSBC after its e-payments system fell over on Friday and stayed down for the whole weekend. Retailers were unable to sell anything online for over 48 hours, and have started calling for compensation. With keen interest we watched and listened for an intelligent response from HSBC. Remember, Knight-Vinke said HSBC’s reply to them was “dismissive”. So are HSBC replies to complaining customers in the United States. HSBC’s reply to merchant problems demonstrates an actual, true problem at HSBC. It is the “Holier than thou” attitude.

Retailers complained that HSBC had not made any effort to communicate about the outage.

A Hampshire-based catering company, told The Register: “We are still fighting for £4,000 in compensation from an outage in January and will add £10,000 after this incident.”

Popularity: 4% [?]

Related posts:

  1. HSBC retirement issue goes global as anger builds

   Digg   Del.icio.us   StumbleUpon   Reddit   RSS  

Find specific results on any of our sites: Category: 2007 HSBC
You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
2 Responses
  1. [...] HSBC outage anger retails, citing no communication In January HSBC had a problem with transactions when their system went down and credit card purchases were disabled. [...]

  2. [...] HSBC outage anger retails, citing no communication HSBC outage anger retails, citing no communication In January HSBC had a problem with transactions when their system went down and credit card purchases were disabled. It happened again over the weekend. Angry retailers have launched a tirade against HSBC after its e-payments system fell over on Friday and stayed down for the whole weekend. Retailer… Read the full post from Household HSBC Watch Tags: 2007 HSBC via Blogdigger blog search for credit+cards. [...]

Leave a Reply

You must be logged in to post a comment.