In January HSBC had a problem with transactions when their system went down and credit card purchases were disabled. It happened again over the weekend. Angry retailers have launched a tirade against HSBC after its e-payments system fell over on Friday and stayed down for the whole weekend. Retailers were unable to sell anything online for over 48 hours, and have started calling for compensation. With keen interest we watched and listened for an intelligent response from HSBC. Remember, Knight-Vinke said HSBC’s reply to them was “dismissive”. So are HSBC replies to complaining customers in the United States. HSBC’s reply to merchant problems demonstrates an actual, true problem at HSBC. It is the “Holier than thou” attitude.
Retailers complained that HSBC had not made any effort to communicate about the outage.
A Hampshire-based catering company, told The Register: “We are still fighting for £4,000 in compensation from an outage in January and will add £10,000 after this incident.”
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[...] HSBC outage anger retails, citing no communication In January HSBC had a problem with transactions when their system went down and credit card purchases were disabled. [...]
[...] HSBC outage anger retails, citing no communication HSBC outage anger retails, citing no communication In January HSBC had a problem with transactions when their system went down and credit card purchases were disabled. It happened again over the weekend. Angry retailers have launched a tirade against HSBC after its e-payments system fell over on Friday and stayed down for the whole weekend. Retailer… Read the full post from Household HSBC Watch Tags: 2007 HSBC via Blogdigger blog search for credit+cards. [...]