For months we have heard of federal and local programs to help homeowners. Attemping to avoid ARM resets is the main emphasis. What happens to people with other onerous terms and conditions? What happens when they contact HSBC and receive no help? Thay become disloyal angry customers. The extent to which HSBC helps customers remains to be seen, although the HSBC name is sometimes associated with community level programs. HSBC is missing from national level assistance programs. One reason seems to be HSBC Finance and their high interest second mortgage loans and unsecured loans attached to the first mortgage. See one recent report in our complaint blog.
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