High Street Banks Satisfaction Survey
The big four high street banks are lagging behind their internet- and phone-based counterparts on customer service and value for money, the consumer group Which? said today. Barclays, HSBC, Lloyds TSB and NatWest all performed badly in a survey of 4,680 of the consumer organisation’s members, which asked if they were happy with their current account provider. Although 61% of those questioned banked with one of the big four tey were not happy.
A review of the poll on Household - HSBC Watch shows general dissatisfaction with HSBC credit cards as well.
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