When asking if poor Internet banking is limited to United States users, or simply HSBC Finance customers, HSBC is saying one thing while live reports are saying something else. A totally different picture is revealed in complaints about HSBC online payment websites. (see more)

Here is the HSBC position:
Lucy Havard-Williams, HSBC area manager (Personal Financial Services) said, “Internet banking is an excellent service provided by HSBC to ensure that customers have a pleasant and hassle free banking experience. Standing in queues often frustrates customers as it is time consuming. Internet banking offers customers the freedom to access their accounts from their own computers at any time.” HSBC offers one of the most advanced Internet banking services internationally and continuously improves the service to keep up with technological developments.

Time is money, Lucy – our time and HSBC makes more money, according to watchdogs. Or perhaps HSBC gives better service to those in the Middle East and elsewhere?

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