HSBC Group’s Australia account holders are outraged that the bank didn’t bother to contact a single customer in the wake of a serious security breach new which exposed banking details, names and home addresses, as well as other financial information.
Customers labelled the bank’s handling of the breach a “disgrace” accusing HSBC of favoring commercial interests over privacy protection.
HSBC did not advise customers of the breach even though more than 100 account holders were exposed. As reported in Computerworld Australia last month, the sensitive documents were left on a peak hour train in Sydney by a HSBC employee.
Information exposed included approval letters for mortgages which listed property values, repayment information, account details and even deposits with six digit checks that had been photocopied.
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