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HSBC Watch Website Helps Get Full Refund

HSBC Watch Website Helps Get Full Refund

C.F. in Tennessee had kind words for us, and motivation for those seeking help. Here is the report:

“This is just to let you know that after filing a complaint with ” THE OCC -The Administrator of National Banks” Customer Assistance Group Phone (800) 613-6743, FAX (713) 336-4301. A contact I got from this site, I got a full refund from HSBC. HSBC had deducted $9.95 a month for a year from an account I rarely used for something called “Identity theft Protection.”. I was amazed they could do that without my authorization, but their story was, I ordered it on their automated system when I called to activate my card. I was given the royal runaround from customer service leading me to payoff and close the account. About a month later I got a check form them for the full $131.00 amount. Shortly after that I got a nice letter from the Comptroller of Currency Customer Assistance Group saying they hoped they had settled it in a satisfactory way. They were great. Make note of the numbers if you have a problem with Household Bank. “

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