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Archive for » November, 2006 «

HSBC has a list of almost 30,000 Farepak customers who could be eligible to claim back millions of pounds lost in the company’s failure, but is barred from alerting them under data protection laws.

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HONG KONG: Mimi Monica Wong, the HSBC banker who won a judgment against two Latin dance teachers in Hong Kong, will get less than half of the interest originally awarded, a High Court judge ruled Thursday.

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Combined third-quarter profits for HSBC USA and HSBC Finance Corp. fell 15.5 percent, as a tight profit margin, lower banking fees, higher operating expenses and higher loan losses offset growth in the company’s bank branch network, commercial lending, retail mortgage and credit card divisions.
The two U.S. units of HSBC Holdings Plc reported total profit before taxes of $936 million for the period, down from $1.1 billion a year ago. Not including certain accounting costs and costs for the transfer of credit card and mortgage loans between the two, profits fell 1.5 percent to $973 million.

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P.O. in Minnesssota said: “: I too have been trying to pay my HSBC retail charge on-line with no success. I also went to the store, this time it is ART VAN FURNITURE STORE. They refused my payment and gave me a sheet of paper telling me to make my payment on-line at www.hrsaccount.com. There is no way to pay on-line. They offer all sorts of other offers such as new cards, insurance, etc, but, no way to pay. The pay by phone charge is $15. I have a card that allowed me 1 year free interest if I pay by the due date. I do plan to get the payment to them even if by overnight mail service but I will not be charge the additional $650+ amount for interest nor will I pay them the fifteen dollars. This scam of theirs should be stopped. I will never use another charge at any company that uses HSBC Retail as their bank.”

C.F. in Tennessee had kind words for us, and motivation for those seeking help. Here is the report:

“This is just to let you know that after filing a complaint with ” THE OCC -The Administrator of National Banks” Customer Assistance Group Phone (800) 613-6743, FAX (713) 336-4301. A contact I got from this site, I got a full refund from HSBC. HSBC had deducted $9.95 a month for a year from an account I rarely used for something called “Identity theft Protection.”. I was amazed they could do that without my authorization, but their story was, I ordered it on their automated system when I called to activate my card. I was given the royal runaround from customer service leading me to payoff and close the account. About a month later I got a check form them for the full $131.00 amount. Shortly after that I got a nice letter from the Comptroller of Currency Customer Assistance Group saying they hoped they had settled it in a satisfactory way. They were great. Make note of the numbers if you have a problem with Household Bank. “