It’s official. Here is the HSBC and Household Bank quotable quote for 2005:

“He huffed and insisted I was lying. I asked him if that’s what he was implying, and he said ‘You, like these other customers who say this, are lying and just didn’t make a payment.’” (see article)

It’s hard to top the quotable quote of 2004, wherein an employee called consumers “pieces of s**t” - making it clear that simply being liars is probably a step down. There is not doubt about what HSBC and Household International think of us as customers.

Now it’s time to turn our attention to 2006. Thanks to all who voted and provided information to Household - HSBC Watch in 2005. Keep those reports coming, and we will be here for you in 2006.

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1. Nominee for HSBC Quotable Quote 2005
2. HSBC’s four-fold option - a quotable quote
3. John Lewis and Waitrose credit cards - Charlie Mayfield Likes HFC
4. OCC Quote - By Julie Williams
5. HSBC - No Electronic Receipt of Payment