The voting is still open as Household – HSBC Watch volunteers search for the quotable quote of 2005 from an HSBC employee. In first place is this gem:

“They do not send an electronic receipt when payments go through, so consumers must assume it worked… The person I reached on my second call was simply unbelievably rude. He said that nobody would have told me that payments are sometimes not processed. I said I wasn’t blaming him or anyone – I understand that things happen like that with technology. He huffed and insisted I was lying. I asked him if that’s what he was implying, and he said ‘you, like these other customers who say this, are lying and just didn’t make a payment.’” (see article)

It’s hard to top the quotable quote of 2004, wherein an employee called consumers “pieces of s**t” – making it clear that simply being liars is probably a step down. There is not doubt about what HSBC and Household International think of us as customers. Keep your nominations coming, either as a reply to this article or by email.

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