Only a Few Customer Complaints Catch AG’s Eye
About 300 consumers had filed complaints with the attorney general’s office accusing AOL of ignoring demands to cancel service and stop billing. The result was that the 300 were noticed among AOL’s estimated 21 million U.S. customers. It resulted in AOL paying USD 1.25 million as reported on August 24, 2005. For those that think HSBC is too big and complaints like the thousands seen on this website are never heard, the AOL article helps to focus on the real problem - former Household International, now called HSBC Finance Corporation.
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