http://householdwatch.com/wp/2005/05/06/hsbc-online-payment-horror-story-beware News Release - HSBC news, articles, and editorials Tue, 02 Dec 2008 02:04:24 +0000 http://wordpress.org/?v=1.5.2 http://householdwatch.com/wp/2005/05/06/hsbc-online-payment-horror-story-beware#comment-8371 Fri, 17 Mar 2006 02:43:04 +0000 http://householdwatch.com/wp/2005/05/06/hsbc-online-payment-horror-story-beware#comment-8371 I have been dealing with HSBC since November of 2005, and it has been nothing but a head ache from the get go. They would not allow me to pay my bill online, even after i called explaining the situation several times. After calling, they told me that I would only be able to make a payment by phone using my checking account number, which i explained i did not want to do.The next day, i mailed a money order to them. Two to Three weeks later i began recieving phone calls giving me a phone number and extention about my monthly statement. When I called the number back, the extention didn't even exist!!! When I spoke to another representative, they explained to me that they never recieved a payment for that month, even though I had the reciept in my hand...Ironic, isn't it? They wouldn't accept the lower payment by credit card, but they would claim that they never recieved the higher payment...Sounds like a Win/Win situation for them, huh? Oh, and a word to the wise for HSBC, since we are in America, please get employees who ACTUALLY speak english...But I suppose that you would lose money that way also... I have been dealing with HSBC since November of 2005, and it has been nothing but a head ache from the get go. They would not allow me to pay my bill online, even after i called explaining the situation several times. After calling, they told me that I would only be able to make a payment by phone using my checking account number, which i explained i did not want to do.The next day, i mailed a money order to them. Two to Three weeks later i began recieving phone calls giving me a phone number and extention about my monthly statement. When I called the number back, the extention didn’t even exist!!! When I spoke to another representative, they explained to me that they never recieved a payment for that month, even though I had the reciept in my hand…Ironic, isn’t it? They wouldn’t accept the lower payment by credit card, but they would claim that they never recieved the higher payment…Sounds like a Win/Win situation for them, huh? Oh, and a word to the wise for HSBC, since we are in America, please get employees who ACTUALLY speak english…But I suppose that you would lose money that way also…

]]> http://householdwatch.com/wp/2005/05/06/hsbc-online-payment-horror-story-beware#comment-1146 Sat, 21 May 2005 16:05:33 +0000 http://householdwatch.com/wp/2005/05/06/hsbc-online-payment-horror-story-beware#comment-1146 HSBC should be looked at by the FEDERAL Goverment!!! They are BLOOD SUCKERS; They will call you even on a Sunday Morning. And I wish that when they did call you could understand the person on the other end of the line. You have these FOREIGN PEOPLE that can't understand. The FTC better do something about this soon, or more people will be in the same boat that we are. Also, you are right... you can't get on-line and pay a bill. they KICK YOU OUT!!!!! HSBC should be looked at by the FEDERAL
Goverment!!! They are BLOOD SUCKERS; They will call you even on a Sunday Morning. And I wish that when they did call you could understand the person on the other end of the line. You have these FOREIGN PEOPLE that can’t understand. The FTC better do something about this soon, or more people will be in the same boat that we are. Also, you are right… you can’t get on-line and pay a bill. they KICK YOU OUT!!!!!

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