Household HSBC Watch

For those of your who are interested here are the top 20 searh terms for the last seven days for visitors to Household - HSBC Watch. We expected HSBC to be on the top of the list. What we did not expect, and what HSBC needs to address before the get sued again, is the appearance of hrsaccount.com at number two. Customers aren’t coming to us instead of the hrsaccount website — they already have the web address. They are coming to us, instead, because they are having problems with HSBC’s hrsaccount.com website.

Shown are the search word, number of visitors for that word, and the percent of overall visitors. This is April 26 to May 2, 2005:

hsbc 1260 8.19%
www.hrsaccount.com 676 4.39%
buy 358 2.33%
best 352 2.29%
nv 311 2.02%
credit 298 1.94%
household 281 1.83%
retail 248 1.61%
services 244 1.59%
furniture 203 1.32%
card 197 1.28%
rs 149 0.97%
bank 136 0.88%
and 133 0.86%
hrsaccount 132 0.86%
complaints 129 0.84%
derickson 122 0.79%
hrsaccount.com 110 0.71%
of 101 0.66%
finance 98 0.64%