Relative to a conversation between Household - HSBC Watch and the Office of the Comptroller of the Currency (OCC) the following regulators have oversight and responsibility:
OTS: HFC - Household Finance Corporation (OTS is the Office of Thrift Supervision)
OTS: Household Financial Services
OCC: Beneficial Finance - Beneficial Bank
FRB: Household Retail Services, HSBC Retail Services (FRB is Federal Reserve Board)
OCC: Household Bank Nevada
OCC: Household Bank SB
Best Buy credit cards and over 60 other merchant credit cards are issued through Household Bank. Therefore the OCC takes responsibility for merchant complaints resulting from these credit cards.
This data was given to us by the OCC on February 25, 2005
FTC: All merchant complaints. (FTC is Federal Trade Commission)
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