As Household - HSBC Watch looks out for you we talked with the Missouri Attorney General and the Office of the Comptroller of the Currency (OCC) today (25 February 2005). New changes in consumer complaint reporting make it easier for you to complain about Household, HSBC, and any of over 60 merchants. Although the Federal Trade Commission will still take your complaint about a credit card problem, the OCC will take your merchant complaint and Household -HSBC complaint and they will handle it all. They contact the offending financial institution and attempt to get your money back if indeed there has been an illegal act or duplicity. We advise you to contact your state attorney general so a complaint is on file with them and they know what is happening at the federal level. Both agencies are available from the drop down menu on the front page of our website www.householdwatch.com
For instance, if you have a complaint about Best Buy, or couldn’t use hrsaccount.com to pay your Best Buy bill, or have a complaint about any merchant, file the complete report with the OCC. If you don’t get your statement, file a complaint with the OCC and reference the violation of FDIC Regulation Z. Other examples also apply. Let the OCC do it all, and always let us know how it went.
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