Did you buy the Secure Plan, only to be turned down when you tried to use it?
From: HRS Investigations
CC: Best Buy Investigations
SUBJECT: Secure Plan Abuse and Credit Reporting
If you signed up for the “secure plan” option when you signed your contract and either Best Buy, Household Retail Services, or both violated the terms of the agreement please send your report to our investigators.
If you made your payments on time and had proof that you will not be working, but your plan was not honored, please report it.
If you received a confirmation from the “secure plan” administrator, but your plan was not honored, please report it.
If you suffered damage to your credit report, were prohibited from financing or refinancing, or otherwise damaged because of a violation of the “secure plan” contract, please report it.
If this possible breach of contract of your “secure plan” agreement resulted in past due charges, late charges, and over limit fees, please report it to our investigators.
REPORTING PROCESS: Send an email with details using our form
You will receive our auto-responder reply as verification
You will not be added to any mailing list
Your data is treated as personal and confidential
Please don’t send your account number or ssan
WHAT OTHERS SAY:
The secure plan was offered to me at the time that I applied for the credit card at Best Buy. The plan is that if you have made on time payments and have proof that you will not be working for a period of time your account will be frozen. You have no monthly balance due, and no late fees or other charges will be added to your account.
I of course had valid documentation that I would be on maternity leave, received a confirmation letter from the account secure department and yet I still was charged monthly and reported to the credit bureau as 190 days delinquent. I am more than willing to help with anymore information if needed. Thank you.
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