Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3710
Houston, TX 77010

RE: (Editor’s note – if this is a complaint about Best Buy and HRS, also reference case number 379708)

Before you write, know this:

The OCC is responsible for the regulation and supervision of national banks. National banks have the work ?national? or ?N.A.? in their name.

The OCC will only act on complaints, which are submitted in writing and signed by the complainant, legal guardian, attorney of complainant, or holder of power of attorney. The Right to Financial Privacy Act (RFPA) governs the disclosure of financial records of individual bank customers to agencies of the federal government. When we receive your completed complaint, we will be able to begin our review of the matter.

Your complaint letter should be sent by U.S. Mail or fax along, with any attachments or supporting documentation. The required information is 1) your complete name and mailing address as used by the bank;2) the full name and location (city, state) of the bank; 3) your account number(s); 4) a more detailed explanation of the complaint and description of how you would like the matter resolved; and 5) your signature or signature of the account holder.

fax number is (713) 336-4301 – you may fax this letter

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