A report from our Live Help team shows visitors from all over the world read about the 31-year HFC employee dismissed by HSBC without retirement. ( see it here ) In fact, the report was read by HSBC in London and Hong Kong. If you recall the woman was seventeen days away from retirement after thirty-one years of service. HSBC dismissed the employee just seventeen days from her fiftieth birthday, thus she did not qualify for retirement.
Perhaps there is a mortgage servicer that likes to call homeowners more than HSBC does. Saxon Mortgage Services Inc, a company rated as a perfect failure - F-rating - by the Fort Worth BBB, and similarly rated by many homeowners, is getting a new watchdog and consumer advocacy group to watch their misguided antics. With help from experienced watchdogs at Household - HSBC Watch, a new website has been registered. Complaints should be filed now, if Saxon and parent company Morgan Stanley want to file a protest. Start your whining and legal antics if you so desire. Otherwise SaxonWatch.com will start programming, thereby exposing this shady bunch.
I propose a new initiative for HSBC customers, for the months of January, February, and March 2009. I call the initiative “Guidelines for paying HSBC in 2009” and it involves how to send your payments to HSBC in 2009 using priority mail and delivery confirmation. Please read this carefully and entirely!
WK in Illinois said: “I have followed the entries on your website for several years and I can understand why HSBC customers and employees feel the way they do. I was employed at HSBC for 10 years in the HFC and Retail Services divisions of Household International which later became HSBC Finance. What I witnessed was a culture that views employees as exploitable and customers as mere consumers of product. The culture there is indeed a horror story where anyone who is capable of thinking critically is considered a pariah. It is no wonder that we are experiencing an economic crisis of such magnitude that the taxpayers are forced to bail out these predatory bottom feeders. And of course, was Household’s former CEO Bill Aldinger ever forced to account for his actions? No, he got a parachute.”
Editor’s Note: See latest reports on layoffs and reorganization here

