HSBC Watch News Release Forum Index
Forum Name: - HRS Account
Topic Title: You must be profesional crooks
Thu Mar 17, 2005 8:57 pm
You must be professional crooks, you say that people can pay on line but thats imposible and your support staff are very rude and cant do their jobs. I will be reporting you to the state attorney's office, and the credit protection agencys. Every month its the same thing, and we end up paying $15.00 extra to pay over the phone.You should really look into your customer care proceedure, Ha Ha Ha.
Thu Mar 17, 2005 10:25 pm
SC in Florida wrote:
You must be professional crooks, you say that people can pay on line but thats imposible and your support staff are very rude and cant do their jobs. I will be reporting you to the state attorney's office, and the credit protection agencys. Every month its the same thing, and we end up paying $15.00 extra to pay over the phone.You should really look into your customer care proceedure, Ha Ha Ha.
Thank you for posting this comment with Household - HSBC Watch consumer advocates. Please file a report with the OCC too, since they are the overall regulator for HSBC and HSBC Finance Corporation. Lookin the upper left hand corner of this page for "Regulators" and the link is there for you.
Based on the number of searches for hrsaccount.com, and the number of complaints about it, we wrote to the FBI, OCC, and Missouri Attorney General. We suspect the problem got worse after the first of the year based on what we see in our statistics, and on our online help center monitor. We don't have an account any more, so we can't test hrsaccount.com. You say it is the same thing every month. Can you tell us more?
Other visitors can add to this thread too. We want to know for certain what we suspect - that hrsaccount is a money pit for customers and a huge source of revenue for HSBC, beyond resonable expectations, and different from the normal course of business. What do you think?
Thu Mar 31, 2005 11:25 pm
Exactly what happened to me!! It is 3/30/05. I subscribe to a consumer credit report agency and was notified there was negative information reported and when I opened up the report, I was suprised to find it was over-the-limit by HSBC-and I too had paid the $ 15.00 rush fee, and was also charged the fee plus a late charge, plus an over-the-limit fee! What can I do???!!!!! BBB report?
Tue Jul 12, 2005 6:13 pm
Well if what you say is true then you have every right to dispute those charges and the late fees. You have to play tough with these guys if you are to succeed and the bottom line is you cannot give up. I've had the same kinds of things occur on accounts I've had and in the end they took off those charges as well as the fees because of my relentless effort in telling them why they should be removed.
There are many similiar reports on http://www.creditrepaircombat.com/ of customers getting hosed like this from specifically HRS and how they combated them (no pun intended) to get them removed. There are many posts here as well that discuss similiar actions/solutions for how individuals took care of the problem.
Sites such as this and Credit Repair Combat make life a little easier for all of us by learning exactly how to pursue such issues. You're on the right track I guess is what I'm trying to say.[/url]
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.