HSBC Watch News Release Forum Index
Forum Name: - HRS Account
Topic Title: What the Evidence Suggests - hrsaccount.com
Fri Mar 18, 2005 8:59 pm
The totality of the evidence suggests HSBC will claim their website, hrsaccount.com, works just fine. Thousands of complaints tell us otherwise. Calls to tech support, however, result in customers being told the website is fully operational. (That support number is 800-298-4240)
Letters to the FBI, the OCC, and other regulators will cause an investigation, but once again the totality of the evidence suggests regulators will be told the same thing - the website works just fine. For customers, however, investigations and letters from customers have a primary advantage. Your reports come in from all over the country, from people unknown to each other, thus the source of complaints and the shear number of complaints aid the investigation. Let our readers know what is happening, and let the OCC and FBI know what is happening. Let others know as applicable, including your state attorney general.
Wed Mar 23, 2005 8:25 pm
I do agree with you all, retail services won’t budge or reconsider their errors and communications. I had to pay over the phone and was charged a fee, I got the statement late and at the same time I could not go online to make my payment, false advertising and forwarding customers a peace of mind when there is none. There for today I decided to pay off my account in full and never to deal with them again. My advise, when you finance make sure and ask if it is not through household hrsa or retail services. When you see this don’t sign anything anymore. As far as this goes they have lost my business forever and I look forward for a class action suit in the future.
Thu Mar 24, 2005 10:46 am
hrsaccount is a scam. You cant pay online and they send you to pay your bill through a phone paying program which costs $15.00.
$15.00 on top of the interest they're charging and the charges you made to the account. This seems like a scam to me. The bestbuy.com website alledges that you can manage your account online when in reality the website I'm re-directed to is always unavailable and therefore I'm forced to pay through their pay by phone service. I should be allowed to pay online without a fee and be able to pay whenever I can. This seems really basic I want to pay my bills. What I agreed to in the credit agreement when I signed up not an additional fee as well. Thats highway robbery!
Thu Mar 31, 2005 11:27 pm
after 3 phone calls, your e-commerce dep't led me to access hrsaccount.com vis Internet Explorer.
- Why is it not accessable via Netscape, Google.
Never before has any e-address I've sought been
inaccessible in this way.
- WHY?
This problem leads me to be suspicious of this online service.
- in my attempts, I came upon a site that stated
that this problem is widespread.
- WHAT IS THE PROBLEM? cAN YOU FIX IT?
Mon Apr 04, 2005 8:36 pm
Never received my COSTCO bill in December. Supposedly came between December 25 and January 1. When I realized that it was missing, I had been charged a LATE ASSESSMENT FEE of $29.00 plus $21.03 BILLED FINANCE CHARGES plus $2.10 BILLED DEFERRED FINANCE CHARGES. I have NEVER seen so many assessed charges with a phone number at the top of page conveniently telling me to pay by phone for another $15. I always pay ahead because I prefer to enter even amounts in my check book, but 10 years of a perfect record seemed bogus to them. I have never encountered such tactics. I felt like I was talking to the mafia! After demanding to speak to a supervisor, several emails, and then a documented hand written letter, they reversed the charges. This was a scam if ever there was one.
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.