HSBC Watch News Release Forum Index
Forum Name: - HSBC Finance Corporation
Topic Title: Phishing hrsaccount.com by email
Thu Mar 31, 2005 11:37 pm
I never heard of HSBC until the following showed up in my inbox. Are they real or is this a phishing thing??
"From : HSBC Retail Services <HSBCRetailServices@email.hsbcusa.com>
Reply-To : HSBCRetailServices.32255357.221907.0@email.hsbcusa.com
Sent : Monday, March 28, 2005 9:43 PM
To : edited@hotmail.com
Subject : Notice Regarding Your Account
| | | Inbox
MIME-Version: 1.0
X-abused-received: from ebusiness.householdaccount.com ([63.111.163.36]) by MC6-F26.hotmail.com with Microsoft SMTPSVC(6.0.3790.211); Mon, 28 Mar 2005 18:43:09 -0800
X-Message-Info: JGTYoYF78jG55aHjTfrfaiFKgUILt6UR1+mVXTSO9/s=
X-Mailer: ehouse
Return-Path: HSBCRetailServices.32255357.221907.0@email.hsbcusa.com
X-OriginalArrivalTime: 29 Mar 2005 02:43:09.0944 (UTC) FILETIME=[0B55A780:01C53409]
Dear Valued Cardholder,
The following notice is being sent to you, because you are enrolled HSBC Retail Services' Online Payment Service. This notice provides important information regarding the procedures for notification of any errors or questions about your online bill payments. Please read the notice and retain it for your records.
Sincerely,
HSBC Retail Services Online Customer Care
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Notice of Error Resolution Procedures
In Case of Errors or Questions About Your Electronic Transfers,
Telephone us at 1-800-298-4240, or
Write us at Household Bank (SB), N.A., P.O. Box 280, Wood Dale, IL 60191
as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
(1) Tell us your name and account number (if any).
(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
(3) Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
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ABOUT THIS MESSAGE
This email was sent to: edited@hotmail.com
You received this email because you enrolled in HSBC Retail Services' Online Payment Service.
PLEASE NOTE: Do not reply to this email. Replies to this address cannot be serviced. For additional inquiries, please use our secure Online Customer Care web site at www.hrsaccount.com. "
HSBC Watch News Release Forum Index - HSBC Finance Corporation
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