HSBC Watch News Release :: Outcome of your complaints

Thu Mar 10, 2005 3:11 pm

If you wrote to the company or complained to authorities and regulators, use this area to tell us what they said - good, bad, or frustrating. Let us know if you got results and how you did it. Others will appreciate it.

Fri Jul 22, 2005 1:56 pm

So far no luck for me Emails from Emails from FTC

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The Federal Trade Commission does not have jurisdiction over banks or credit cards that are issued by banks. You should decide what kind of bank you were dealing with and file your coSo far no luck for me Emails from Emails from FTC

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The Federal Trade Commission does not have jurisdiction over banks or credit cards that are issued by banks. You should decide what kind of bank you were dealing with and file your complaint with the appropriate bank regulatory agency:

Email from OMBD

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This is in response to your Internet correspondence to the Office of the Comptroller of the Currency (OCC), Customer Assistance Group (CAG). CAG answers questions and assists consumers in resolving complaints against national banks. A national bank is a bank that has the word National or the letters N.A. in its official name.

Not heard fro AG of my state yet doubt if I will. Seems like HSBC Retail Services of Nevada can charge you $435 on a no intrest computer loan and not apply one penny to the loan which was $1800 starting 2/14/05
now the loan is $1814.00 5 payments made and not one penny has been made on the account it has all gone for late fees and double interest on an inetrest free loan.

I told them I would just default on the loan and send this unpayable computer back. Tehy will not answer my Emails. I'm now 2 days late and I get endless calls from India telling me Im a liar and to pay up then the hang up when I tell them to give me a place I can ship this computer back.mplaint with the appropriate bank regulatory agency:

Email from OMBD

Quote:

This is in response to your Internet correspondence to the Office of the Comptroller of the Currency (OCC), Customer Assistance Group (CAG). CAG answers questions and assists consumers in resolving complaints against national banks. A national bank is a bank that has the word National or the letters N.A. in its official name.

Not heard fro AG of my state yet doubt if I will. Seems like HSBC Retail Services of Nevada can charge you $435 on a no intrest computer loan and not apply one penny to the loan which was $1800 starting 2/14/05
now the loan is $1814.00 5 payments made and not one penny has been made on the account it has all gone for late fees and double interest on an inetrest free loan.

I told them I would just default on the loan and send this unpayable computer back. Tehy will not answer my Emails. I'm now 2 days late and I get endless calls from India telling me Im a liar and to pay up then the hang up when I tell them to give me a place I can ship this computer back.

Fri Jul 22, 2005 2:27 pm

The Federal Trade Commission has jurisdiction over the merchant. The OCC has jurisdiction over the bank and will also take your merchant complaint, attempting to rectify both. If there is no merchant, file your complaint with the OCC (Office of the Comptroller of the Currency.)

Fri Jul 22, 2005 9:38 pm

I Filled out the online forms for both FTC and OCC they can not help me it is not in their jurisdiction they have said.

Its with HPShopping that I bought the computer on a no interest loan deal.
HSBC Retail Services has the account what a pack of liying thiefs they seem to be like I said I have paid over $400 on the computer and not one cent has gone to toward the loan its all been taken for intrest late charges. Heck you can even pay off a loan shark someday not this company Congress better do something about this stuff.

Wed Aug 31, 2005 6:39 pm

I finally resorted to sending a letter directly to the CEO back in 1998 (4 months into my 4 year car loan). He was responsive, but the customer service nightmare didn't stop. I had to resort to overnighting my payments directly to him, since they continually "lost" them (I originally sent them by certified mail, so I know they received them). Also, good luck at getting the CEO's name, I was actually laughed at by one of the so-called managers when I asked for it, I had to look it up myself. My thanks for being a pain in the butt and for paying off my loan a year early is that on my credit report, they have my car as repossessed. I am not looking forward to trying to straighten that out.

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