HSBC Watch News Release Forum Index
Forum Name: - Levitz
Topic Title: Levitz doesn't have the merchandise it is selling.
Mon Nov 14, 2005 10:34 pm
On August 27, 2005 I paid Levitz in Queens for my sofa and was told that it would be delivered approximately [b]September 23rd[/b].I asked if there was any way I could get it earlier since I was buying it to help alleviate my lower back pain, but I was assured this was the first possible date. Then, I received a letter saying the "anticipated delivery date" was now Sept. 30, than another letter came saying October, then another saying November 11. A few days before Nov 11th I had no new change of date letters I understood my sofa was finally coming, or so I thought. I called to find out whether it would be delivered in the morning or afternoon and I was told it was rescheduled for Nov 12th despite my having told the sales person that my coop does not allow weekend deliveries. The recording said I could select Wednesday, Nov. 16, 2005, so I confirmed that date. On Nov 12th I called to find out if the delivery was anticipated in the morning or afternoon, and the machine said my new "anticipated" delivery date was now Jan 4, 2006. I had never even received a phone call alerting me to the cancellation of my delivery much less any letter of notice or apology. It is now almost 3 months since they processed my credit card, I have had to reapply to my coop board over and over again for permission to deliver the sofa on this day or that and still Levitz will not even commit to a delivery date, not this year and not even next year. I gave away my old sofa in September to make room for the new delivery.
I feel there is no reason to believe if Levitz will not fill the order in this many months that waiting another 2 or 3 or 9 months will get me any closer to delivery. How is it that Levitz is continuing to sell the sofa that they do not have in stock and on their website Levitz is promising a “quick” delivery? Does your company feel that if they have my money and they can just keep stringing me along month by month and deliver it whatever year they please with out any compensation or explanation? I see now from other website complaints that this is standard practice at Levitz. They continue to sell that very sofa on their website, furniture.com which purposefully misleads consumers while claiming the following. I have cut and pasted this section for you:
"At Furniture.com, deliveries are fast-in days, not months as with some
stores."
On Saturday Nov 12th I called the showroom and the sales person I purchased it from told me he could not talk to me as he was with a customer but would call me right
back. Needless to say, he never did. What can he say? That he knows he is selling products they don’t intend to deliver?
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