HSBC Watch News Release Forum Index
Forum Name: - HRS Account
Topic Title: HSBC tells me to call 800-771-7293, No one answers
Mon Aug 29, 2005 10:12 pm
I received a phone call alerting me that my credit card payment was overdue. On checking, I saw that I had not made a payment for August - which means that I had not received a bill. I assumed the bill had gone into somebody else's mailbox and began an odyssey of trying to pay the bill - without paying the fee for paying by phone, which the operator(s) kept encouraging me to do
The online bill paying has been a total runaround. I have entered my personal details and entered and re-entered my login and password information numerous times. I received a letter from HSBC and an email saying that my online bill pay was all set up. BUT - I was unable to log in using the password I had previously selected and entered twice - in the meantime apparently being tossed back and forth between the banking website and the credit card payment site.
I hung on the phone for half an hour waiting for the tech support to pick up. I now have a total of six numbers where one can reach HSBC credit card services and/or their tech support...but one is inevitably referred back to this non-answering number 1-800-771-7293. I think this is a deliberate scam and an outrage. After reading the info on your site, I am paying off my card in full and getting out of there. (Although I see that may not be so easy!)
Thanks for your support in this. These people should be thrown out of the USA....
Wed Aug 31, 2005 6:14 pm
I feel your pain, trust me. I had a loan with them starting in November 1997, when I purchased a used vehicle and from the very beginning, I knew it was going to be a nightmare. First, they called me for more references (beyond the FIVE I gave them originally---was I adopting a child?????), then I asked them where to send the payment, since it was due 2 weeks from then and they told me an account wasn't set up yet and my first payment would be late......no, no, no, it wasn't going to be, so I had to INSIST on an address, it was their problem after that. So, seeing that these people weren't all there, I started mailing my payments certified mail, which they proceeded to lose one after another. When they called to tell me my payment was late, they wouldn't help me out and put me on hold, into voice mail *beep*, and no return phone calls. I finally wrote them a long letter with a cc to the Department of Banking and Insurance, THEN I started sending my payments directly to the CEO via UPS overnight mail. I paid this loan off a year early just because I couldn't even stand to deal their total lack of customer service. Then, after the loan was paid off, I called them to ask where the title to my car was, they sent it to my previous address, which I hadn't lived at for 3 years, so they sent me a payoff statement, which was on the incorrect letterhead. NOW, on my credit report, they say my car was repossessed....I don't look forward to trying to straighten this one out.
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