HSBC Watch News Release Forum Index
Forum Name: - Social Responsibility
Topic Title: HSBC rushes calls, results in 2 payments
Mon Aug 01, 2005 1:58 pm
Sent payment that did not post to my account. Got a call from them stating that my payment was late. So I made a payment with the late charges added.
A few days later both payments show up on my account. I had not planned on two payments being made at the same time so my bank account was overdrawn and had about $100 in overdraft fees.
When I called HSBC to get one of my payments refunded they said it was my fault that the payment was late and that there was nothing that could be done.
I work in a service industry so when ever I have an issue arise I am very understanding but when I spoke to a supervisor she was extremly rude and short with me and eventually HUNG UP on me!
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