HSBC Watch News Release Forum Index
Forum Name: - HSBC Finance Corporation
Topic Title: HSBC NV on credit report.
Fri Jul 29, 2005 7:18 am
Just when I thought I had a handle on my finances and could finally get a house, my credit report shows this "account" with a credit line and balance. Not only have I never heard of "HSBC NV" I was without enough income to afford a credit line and did not want one. I want this thing off my credit report.
Please someone help me.
Thu Aug 04, 2005 8:35 am
I recently checked my credit history online with Transunion and found that I have a 30 days past due from HSBC NV. I don't know where it came from. I tried to call them and nobody took my call for about 5 minutes, only a voice recording saying... “Your call is important to us, someone will be with you shortly”... maybe after 10 years...
What's going on? Please kindly inform me.
Thank you very much
Thu Aug 04, 2005 5:23 pm
Steps to take to get the information removed, corrected, clarified to your satisfaction
1. WRITE to the Credit Reporting Agency (s) that included the information in their report.
2. Your LETTER should request that the information be removed. Specify the account is not yours and provide the information as reported by the CRA to make identification of the contested account specific.
The lender (HSBC) has 30 days to respond to the CRA to validate their information on the report, or the information will be removed as you requested.
You should receive a reply to your request from the CRA and possibly, the lender that reported the account.
If the lender validates the information to the CRA, it should indicate the source of the account (merchant, tax office, etc.), date opened, balance, etc. That should give you an account number and customer service division devoted to that retailer or service provider.
All contact with the CRA’s and lender should be in a manner that establishes an audit trail for your correspondence. Examples are letters, faxes, and e mail. Do not delete or discard any of the correspondence from your files (received or sent). The companies are required to keep “hard” correspondence for their records for roughly one year.
Telephone calls DO NOT protect your rights as a consumer! Telephone conversations may be interpreted incorrectly, turn into a “he said, she said”, and be difficult to prove. In many cases, we suspect that telephoning customer service, is an HSBC delay tactic. The customer gets a warm fuzzy but NOTHING gets done. It is another month before the consumer knows and the time frame in which complaints may be made about the way their account has been handled has elapsed and it is too late.
Toll free numbers do not show on your itemized telephone bill. Many companies use caller ID, and will use the telephone number for the phone you used and call you later. While the business (CRA or lender) may include a “This call may be recorded for quality control” in their automated answering system, keep in mind reports indicate that customers are recorded even when “on hold”. The customer service representatives (CSR) mute their microphone, but can hear everything the customers say. WARNING, because you are on hold, it is not a good time to hold side conversations about what you’d really like to do to the CSRs, HSBC, the sales person that lied about the financing, etc.
Our site has an article devoted to instructing on how to record the calls yourself.
Sat Aug 06, 2005 6:20 pm
It has been reported to me that someone opened a revolving acct in my name...I DID NOT OPEN AN ACCOUNT WITH HSBC/RS
HSBC Watch News Release Forum Index - HSBC Finance Corporation
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.