Household HSBC Watch

Wed Apr 13, 2005 11:42 pm      

I used to like best buy. Never had any problems with them before. My Sprint cell phone broke down this week, so I took the phone to Best Buy and SURPRISE, they have changed policies, so you have to "send" the phone in to them so they can determine of there is somthing wrong. I cannot have my phone sent to Minnosota or wherever of two weeks!!! I rely on that phone, which is why I bought the sevice plan in the first place, I agreed to have the phone replaced IN STORE!! Anyone have any ideas, please help!!! AVOID BEST BUY AT ALL COSTS!!!!!!!!!!!!!!!!!

Fri Apr 15, 2005 8:47 pm      

All I have to say is that most of the people who get upset about these plans are people who didn't read the fine print about what is and what is not covered. People also confuse Best Buy, the retailer, with whoever manufactured the product. Certainly Best Buy would have nothing to gain by taking longer than necessary to order a part - while they are a big company, they don't control other companies like Sony or Toshiba. Being without your phone or tv for a few weeks isn't the end of the world - yes, you need to hold people accountable - surely there are instances where things aren't done perfectly. The only way the business can improve is by you letting them know directly. Write them! Call them! They WILL make changes if enough people bother them about a particular issue. Nobody is out to get you.

Fri Apr 15, 2005 11:38 pm      

We bought a Sony Vaio laptop from Best Buy, along with an extended warranty. Two months ago I came in to find the top and bottom of the laptop near the base of the sceen had warped from heat. Not only did it look unsightly, but the compact flash card reader stopped working. Additionaly a couple of keys wouldn't seat. I took it back to Best Buy under the extended warranty. They are saying Sony can't fix it because it is too old and claims the damage was caused by negligence.

They can't explain to me what the negligence was and where in the manual it says not to do whatever it was I was doing (charging it?), but they are refusing to honor the warranty citing negligence. They know a lawsuit would cost me more in time and money than the laptop is worth, so essentially they have me over a barrell. Not sure what the purpose of a warranty is, if they can claim negligence without any evidence. It seems self evident to me that the CPU overheated. The area that melted is right over and under the CPU. I'm not sure how I can have forced, with negligence, the CPU to overheat.

Mon Jun 06, 2005 10:00 am      

First of all, I'm not trying to defend BBY. It just makes me SOOOO mad when someone confuses a warranty with a PRODUCT SERVICE PLAN/PRODUCT REPLACEMENT PLAN. You have a warranty on your car. These plans at BBY is just stating that if something goes wrong with your product, and yes you have to read to fine print to see what it covers, it will be replaced. If your abuse your product then your SOL. Large ticket items have a "lemon" policy. After four attempts to repair, it will be replaced with a new one. If out of stock it will be replaced with = value. I do beleive on the PRP you may get something else. For ex. if you bought an X-Box and it messed up, you may take the certificate for the $150.00 and put it toward a new washer. Now like someone wrote, BBY does not control the makers of its products. As far as the cell phone, BBY does not repair in store. It has to be repaired by a qualified repair rep from whatever company the phone is from. I sure wouldn't want some BBY wireless emp. ripping open my phone, they are not qualified. There are some companies out there that say they have a warranty and then don't honor them. I see how people react every day that I work when I mention PRP. They think I'm telling a lie. I work in the Media dept. (for those of you who don't know...gaming, CD's, DVD's & software) and this is how I expalin it.....I see alot of PS2's being returned, these consols will stop reading disk after a while, most kids leave on pause etc......They are there to buy a new PS2 due to the other one not working, I ask if it was purchased at BBY & if they bought the 2 yr. PRP costing $20.00. If no then I tell them I strongly suggest they do because if the new one messes up they have some options....1-protect your investment w/the PRP for 2 yrs. @ $20.00, you do the math, if or when this new one messes up bring it in to exchange it here local or 2-if or when the new one messes up w/o the PRP you can call Sony, mail it in at your cost and maybe they will do something or 3- if or when the new one messes up w/o the PRP you can just come buy a new one. So please B4 you open your mouth make sure you know what you are talking about!!!
But as far as the way BBY treats their employees, if UR not an ass kisser it REALLY SUCKS!!! As mentioned I work in the media dept. (& thank goodness I only work on the weekends, I have a full time job in the dental field) and we get A LOT OF STOCK IN. You can imagine how hard it is to keep all those CD's in order and stocked. Well.....since our sells are down, they punish us by cutting our hours. So we have 2 people closing on a Friday night with 3 trucks. We get in trouble for not putting up all the shipment and cleaning out the back room. OK, so we work on it the next day. But then we get in trouble again because there wasn't enough people on the floor to help the customers. We do have great customer service at our store (Paducah,KY). So what do you do? Put up stock so the customers will have product to buy and get the back room cleared out (which no customers see) so we can help customers 95%...OR leave the over flow of stock in the STOCK room and help the customers 100%. What do you do??? I tell you, it doesn't matter you'll get your ass chewed either way. Oh and while we are working our butts off in the media dept. to get all this crap up, there are the brown nosers up front playing B-ball, jacking around etc... We had a store meeting just last night and I made my dept. mgr. mad because he was chewing us a new one and I stopped him and told him nothing will be accomplished by that to use the "sandwich" method. You just can't beat someone down all the time, esp. when our dept. met budget for two days in a roll. Did he mention that??? *beep* NO!!!!! While all but one of us was out on the parking lot recaping, the dept. mgr. was inside telling the "VIP" of our dept. and the store mgr. how *beep* off he was @ me for bringing up the "sandwich" method. I use to be a dept. mgr. and I have treated people both ways and the "sandwich" method gets more done. There are great perks for working at BBY but is it really worth it all?????
BEST BUY SUCKS FOR TREATING THEIR EMPLOYEES LIKE *beep*!!!!! :evil: [/u]

Thu Jun 09, 2005 10:27 am      

In reply to your wondering why the plastics that were warped on your laptop and not covered.

If you would have read the area under the general exclusions in the PSP you would have seen that cosmetic items (ie. plastics) are not covered under the PSP. It is not that Best Buy doesn't want to fix it, AIG who handles the extended warranties has limitations set up and Best Buy has to follow these limitations or they do not get paid for the repairs that they do.

Would you like to not get paid for your hard work?

Let me know......

PSPMAN