HSBC Watch News Release Forum Index
Forum Name: - Kawasaki
Topic Title: Added Stress For Soldier in Iraq
Tue May 10, 2005 8:57 pm
I have two accounts with HSBC retail services. One is for an ATV on a Kawasawki card and the other is with Sofa Mart. The first account with the kawasawki card I have had many problems with. I deployed recently leaving my wife in charge of our bills for each month. Well she faxed and mailed all tha information that HSBC said she needed to give them in order to lower the interest rate to 6% for the soldiers and sailors act, and to be put on the account to make changes that were neccessary. They lost her paperwork and gave her the "run-around" for 2 months.
Finally she went to a financial advisor whom was taken more seriously than my wife, which really made me mad that she was working this hard to take care of things while I was gone and this was the kind of crap she was put through. I will never finance through this company ever again once I pay these balances off. I'm still not even sure if my wife was ever added to the account like she'd been trying to do since day one.
The other account was through Sofa Mart. This account was opened in January when I first moved to CO. I have not received a single statement that shows my balance and I have not recieved my card. Right now I can't do anything about it except to have my wife go through the same crap she just went through. Also this account was "No Payments, No Interest for 12months" so the 12 months are almost up and I haven't recieved a balance or a card. Also some furniture has been taken off my account but my balance hasn't changed at all. I hope this can help my wife and I to get these issues resolved because I really don't need to deal with any more stress than I'm already dealing with here in Iraq.
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