VR in Florida said: “I just received a notice of an interest rate increase of about 3% on my HSBC card after they jacked it up last year when I requested a reduced rate. (They said “NO”) I have made all payments on time for the past 5 years and make most payments […]
PL in New Mexico said: “While stationed in Utah Feb 2007 my wife and I purchased two Suzuki ATV’s they were financed through HSBC Suzuki. We thought everything was fine until in June 2007 I received a phone call stating I owed $298.00 for late fees. I asked how could my payments be late […]
RH in Idaho said: “HSBC are beyond rude. I have read some of the stories here and have experianced the same problem. I was unaware of the “no grace” peroid and was one day late and recieved a 39.00 late fee and they increased my interest rate- when requesting assistance to lower the rate […]
MR in Arizona said this informative copy of his long letter: September 13, 2008
Arizona Department of Financial Institutions and all in CC list.
2910 North 44th Street, Suite 310
Phoenix, Arizona 85018
RE: Loan number: (redacted) HFC-HSBC
• Predatory Lending Practices
• Misrepresentation of lending […]
JC in Washington said: “In August 2008, I had not received a statement, on August 24 I called HSBC to find out why, I was told the statement was sent. I asked what address she told me 2615 xxxx, I told her that was incorrect it is 12615. She told me my payment was […]
JG in Alsaka said: “We were unable to make payments to Sears for a balance of around $3000. Sears used a high power collections firm, Routh Crabtree to file suit against us and to avoid a judgement and subsequent garishment, etc. we agreed to payment terms with the collections firm for an amount nearly […]
ML in Florida said: “The interest rate on my credit card began at 18.9% and remained at that rate for approximately four years. Then suddenly, without cause, they raised it to 20.9%, and later 24.9%. They continue to refuse to give a valid explanation to why. Then I missed a payment due to […]
RS in Massachusettes said: “HSBC has an web site (https://www.accountcentralonline.com/cmuser/login/show.do) where you can pay your bill, view your statements and get reports of your past statements that show the total spending by each statement (with a bar graph visual), as well listing the detailed purchases. On June 26, 2008, I utilized the “Total […]
An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
We are not associated with HSBC, Household International, or their merchants.
Some items are used by permission granted in the Fair Use guidelines of the 1976 U.S. Copyright Act.