RM in Virginia said: “In 2005 my husband and I bought a Suzuki motorcycle not realizing it was with a HSBC credit card. We did not receive a statement for the first payment and received a very nasty phone call from the company. It didn’t matter to them that the reason it was […]
GR in Arizona said: “In December 2006 I became disabled due to a minor accident but continued to make my payments on my Suzuki motorcycle account. In March 2007 I was informed that a secondary problem had developed and that I would be hospitalized for major surgery. I April 2007 I attempted via 3 […]
CG in New England sent a copy of a letter to the Attorney General: “I am writing to you to explain my situation. I made a transaction through Western Union MTCN:(redacted) to get my loan out of collections and back into payment mode as I was advised from the collections DEPT at HSBC […]
AN in Georgia said: “I paid off my motorcycle loan with HSBC. I received a letter indicating that it was paid in full and that my title was enclosed. There was no title included. I called customer support and was told they did not have the title and it was my […]
The following complaints about HSBC, received from individuals around the country, should be considered as allegations only. We make no effort to investigate the validity of complaints submitted by customers and non-customers. Instead we monitor complaints such as these for trends that can be verified, just as we did before Household International was […]
DD in California said: “I have repeatedly been harrassed and threatened by phone from the HSBC collectors to collect a debt on a friend’s loan I didn’t sign for. I went with him to look at motorcycles and while I was there I ran my credit. I DID NOT sign, co-sign or […]
MW in California asks: “My son signed for a loan with HSBC. He called to cancel the loan on Saturday. What should I do to protect my son? I do not want him to get a loan through this company. I have no “fine print” with the details on this […]
JR in Ohio writes: “I purchased a motorcycle for about $10,000. I paid about $4,000 down and financed the rest through a Suzuki installment loan, which is really sold by HSBC Retail Services.
I kept current on my payments, being sure to mail them in well in advance of the due date and confirm receipt […]
An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
We are not associated with HSBC, Household International, or their merchants.
Some items are used by permission granted in the Fair Use guidelines of the 1976 U.S. Copyright Act.