HSBC Horror Stories

KC in Nebraska said: “We contacted HSBC (Solstice Capital) to discuss refinancing our loan. When we spoke to the loan officer she said they had a “no-risk” appraisal policy and we would get our money back if the loan did not go through. The value of our house has gone down and […]

EI in Oklahoma said: “I received a phone call from HSBC account collections regarding my overdue balance on a Best Buy Credit Card. I explained to the caller that I was not the person, they had the wrong person, as although the last name was the same, the first name was not the […]

DH in California said: “Here are three different bad experiences with the Best Buy credit card, serviced by HSBC Retail Services:

1. I made a purchase at Best Buy with a promotional “same-as-cash” three-month no-interest plan. This plan was due to expire on a Friday. I attempted to make the payment online the day before […]

RH in Georgia said: “I closed a couple of accounts with ING recently to open accounts with another bank… My experience ..What a nightmare it has been trying to open an account at HSBC, “The friendly internet bank” I have spent 5 or 6 hours on the telephone.. 7 or 8 emails later they […]

VS in Arizona said: “My husband and I recently received a letter from a Law Firm stating that our account that was owned by HSBC -Yamaha was sold to Fortis Capital. HSBC however, wrote our account as a charge off on our credit report for merchandise that was repossessed. When researching, Fortis Capital, we […]

I had an HSBC card in ‘03 to purchase a computer from CompUSA. I paid it in full before the 25 day grace period was up and (even though they held it up) the check was cashed prior to the grace period. They extored $434 out of me (I was younger and they […]

JE in Tennessee sais via email: “I am a very recent former employee. Former by choice. Here is the true CURRENT Beneficial story.

Every day account executives start calling folks at home or work from 5pm to 8pm. The numbers could be current HFC/Beneficial clients or HSBC affiliates.
When someone answers […]

The following complaints about HSBC, received from individuals around the country, should be considered as allegations only. We make no effort to investigate the validity of complaints submitted by customers and non-customers. Instead we monitor complaints such as these for trends that can be verified, just as we did before Household International was […]