HSBC Horror Stories

HN in Georgia said: “I have had a card with these losers for 6 years, have always paid early and way over the minimum. This is the first and ONLY time I have been late, but a CSR has been calling me ALL DAY LONG…..8 times in the past 8 hours. I have told […]

VR in Florida said: “I just received a notice of an interest rate increase of about 3% on my HSBC card after they jacked it up last year when I requested a reduced rate. (They said “NO”) I have made all payments on time for the past 5 years and make most payments […]

CB in California said: “For five days now (Nov. 3rd to Nov. 8th.) they have placed a payment hold on the amount of $24 on both of my credit accounts and they refuse to allow me to dispute these payment holds because they remain “pending transactions” which cannot be disputed. I paid my […]

TB in Michigan said: “Account current, but my credit report indicated HSBC placed it for collection. Called HSBC Best Buy and they said “oops we made a mistake.” HSBC promised to correct the error but instead they placed current account for collection 2 weeks after I called. Payments are current, I pay more […]

WG in oregon said: “HSBC has been collection menions have been hounding me for weeks for payment on a fraudlent credit card account that was created from my stolen identity. I have filed a complaint with the County Sheriff’s Office where I reside and provided the case # to HSBC. Their fraud department agreed […]

RG in California said: “Like many others, after the last payment on the refrigerator that we financed for 18 months; I received a statement with $464 of deferred interest. Upon calling and being told I was late with my payment (wrong), I was transferred to a customer service supervisor who promptly after telling […]

SD in Pennsylvania said: “Well after reading numerous statements about how incredibly horrible HSBC is my fiancée and I started putting 2 and 2 together. We have numerous accounts with them, including Suzuki and Kawasaki, which are the absolute worst. I advise anyone with plans on purchasing a motorcycle or ATV to […]

CS in California said: “In late 2005 I had 3 Household accounts. Although we paid most of them on time we began using their online system to make payments that would be processed late incurring late fees. I then began using their automated payment system where they would deduct the proper monthly minimum from […]