HN in Georgia said: “I have had a card with these losers for 6 years, have always paid early and way over the minimum. This is the first and ONLY time I have been late, but a CSR has been calling me ALL DAY LONG…..8 times in the past 8 hours. I have told […]
AC in Montana said: “We have been receiving very confusing bills from our purchase from Furniture Row in 2005. We were originally told that our delivery cost would be rolled in to the balance. We found out on August 26, that we owed over 150.00 in finance charges as that bill was past […]
JA in Arizona said: “I have had an excellent credit history and have always made more than the minimum. The amount due was the same for the last 8 months. I received notice on the day the bill was due that I had a late fee. I checked and the […]
VR in Florida said: “I just received a notice of an interest rate increase of about 3% on my HSBC card after they jacked it up last year when I requested a reduced rate. (They said “NO”) I have made all payments on time for the past 5 years and make most payments […]
CB in California said: “For five days now (Nov. 3rd to Nov. 8th.) they have placed a payment hold on the amount of $24 on both of my credit accounts and they refuse to allow me to dispute these payment holds because they remain “pending transactions” which cannot be disputed. I paid my […]
TB in Michigan said: “Account current, but my credit report indicated HSBC placed it for collection. Called HSBC Best Buy and they said “oops we made a mistake.” HSBC promised to correct the error but instead they placed current account for collection 2 weeks after I called. Payments are current, I pay more […]
CL in Texas said: “My husband and I bought a car from Alford Cheverolet Oct 2004, and have been late with a payment a time or two but always send a money gram. Well, HSBC has informed me that money grams bounce and that me and my husband owe late fees. […]
MR in FLorida said: “yamaha - 4/2008 my bill is due on the 4th of every month for 39.00. On 4/5 i made a payment for 300.00. I then scheduled a payment for 39.00 to be processed on 5/1 to avoid 39.00 late fee. On 5/5 I was charged a 39.00 late fee. When […]
An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
We are not associated with HSBC, Household International, or their merchants.
Some items are used by permission granted in the Fair Use guidelines of the 1976 U.S. Copyright Act.
