HSBC Horror Stories

WG in oregon said: “HSBC has been collection menions have been hounding me for weeks for payment on a fraudlent credit card account that was created from my stolen identity. I have filed a complaint with the County Sheriff’s Office where I reside and provided the case # to HSBC. Their fraud department agreed […]

FB in Ohio said: “Fell for the 0% interest rate promo. Transferred our Visa balance to a GM Flex Card (HSBC). It took them almost three months to complete their transfer. We received our 1st statement 7 days before the due date and I paid $500 electronically, immediately (well above the minimum payment required). […]

KS in Wisconsin said: “Regarding “WC” in Minnesota and helping customers I say Phooey to them, sounds like HSBC SOS to me. I have friends who work for the company in 25 different states including MN, and they all report that Customer Service is only to be handled by a Sales Assistant only! I […]

CS in California said: “In late 2005 I had 3 Household accounts. Although we paid most of them on time we began using their online system to make payments that would be processed late incurring late fees. I then began using their automated payment system where they would deduct the proper monthly minimum from […]

With reports like this we will not publish the sender’s initials, only the state that the report came from. This was received from the state of Virginia:

“I am no longer with HSBC, but I was there for 8 years. I worked as a collections unit manager and then a BSM for Beneficial. I work […]

BB in Texas says: “HSBC employs the rudest customer service agents that I have ever dealt with. But that is an entirely different story. HSBC claims that I signed up for electronic bills. They also claim that I signed up for some sort of insurance on my payments. I am 41 […]

NP in Tennessee said: “Several years ago, I bought a satellite receiver system. This was before the digital satellite systems we have now. The financing was arranged through EchoStar and GMAC. The original principle was $2800 for the system and installation, and the monthly payments were guaranteed to be under $70. It was my […]

LONDON — Shares of HSBC Holdings PLC fell Thursday after Europe’s largest bank by market capitalization said it is raising provisions for bad loans by 20 percent higher than the market had expected.“Foreclosures have shown a higher severity” than expected, Chief Executive Michael Geoghegan said on a conference call. “The major impact was taking into […]